About FRM Solutions

Our name defines us. FRM is an acronym for Franchise Relationship Management. Because we place relationships at the center of everything we do, we put you first, so you can put your franchisees first, empowering them to serve your end-customers with excellence and pride. FRM is continually innovating to provide you with the newest technology and best-in-class tools, designed specifically for franchisors and customized precisely to your needs.

FRM Solutions: A Strong Foundation

Our product is built on an open platform as an extension of the gold standard of CRM solutions: Microsoft Dynamics CRM.

Enterprise-level franchisors are experiencing rapid development on a massive scale, executing brand acquisitions and grappling with aging systems and processes. Brands across all segments face increasing competition for growth and consumer attention. As a result, top-tier franchise systems have unique requirements related to technology customizations, integrations and process configuration. FRM’s flexible solutions are designed specifically to meet these evolving requirements, and we set the industry bar for delivery and service.

Our team is comprised of franchise specialists, consultants, data geeks and system architects, and our bench runs deep. FRM is powered by Arke Systems, an award-winning leader in providing enterprise digital experiences, with a rich history of partnerships with Fortune 500 corporations like AFLAC, Georgia Pacific, Vacation.com, Bloomin’ Brands, SPANX, Dollywood, Stanley Black & Decker, and some 300 more. Arke adds marketers, creatives, strategists and technologists to FRM’s team infrastructure.

We are a Microsoft President’s Club Award winner, a past nominee for Gartner’s CRM Excellence Award, and FRM is a proud member of the International Franchise Association (IFA) and deeply involved in its leadership.